Shipping Policy

At Roomviax, we are committed to providing a smooth and reliable shipping experience for our customers. Please review the information below to understand how we process, ship, and deliver orders placed through our website.

1. Shipping Area

We currently ship within the United States only.

All orders are shipped from within the United States.

2. Shipping Cost

We are pleased to offer free shipping on all orders.

No minimum purchase is required to qualify for free shipping.

3. Order Processing Time

Orders are typically processed within 1–2 business days after payment is successfully completed.

Please note:

Orders are processed during business days only
Business days are Monday through Friday, EST
Orders are not processed on weekends or public holidays

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking details.

4. Estimated Delivery Time

After an order has been shipped, estimated delivery time is typically 3–7 business days.

Delivery times are estimates and may vary depending on:

Your shipping destination
Carrier operations
Weather conditions
Holiday shipping volume
Other unforeseen circumstances

5. Shipping Carriers

We use trusted shipping providers such as:

USPS
FedEx

The shipping carrier used for your order may vary depending on the package size, destination, and logistics requirements.

6. Delivery Method

Orders are delivered directly to the shipping address provided at checkout.

Our shipments are typically delivered by carrier service to your home address.

Please make sure your shipping address is complete and accurate before submitting your order. Roomviax is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

7. Order Tracking

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

If you do not receive your tracking information within the expected processing timeframe, please contact us at:

Email: service@roomviax.com

8. Shipping Delays

While we work hard to ensure timely delivery, shipping delays may occasionally occur due to factors beyond our control, including but not limited to:

Severe weather
Carrier service interruptions
High seasonal demand
Incorrect address information
Remote delivery locations

If your package is delayed, please contact us and we will do our best to assist you.

9. Lost, Missing, or Delayed Packages

If your tracking shows unusual delays or if you believe your package may be lost in transit, please contact our customer support team as soon as possible.

We will help review the shipping status and work with the carrier when appropriate.

10. Damaged Packages

If your order arrives damaged, please contact us promptly at service@roomviax.com with:

Your order number
A description of the issue
Clear photos of the damaged product and packaging

We will review the situation and work toward an appropriate resolution.

11. Incorrect Shipping Information

Customers are responsible for entering the correct shipping address at checkout.

If you notice an error in your shipping information, please contact us immediately. We will try our best to update your order before it ships, but we cannot guarantee changes once the order has entered processing.