Where do you ship?
We currently ship within the contiguous United States only.
We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. Boxes, APO/FPO/DPO addresses, or international destinations.
How long does delivery take?
Orders are usually processed within 1–2 business days.
After shipment, delivery usually takes 5–7 business days.
Estimated total delivery time is usually 6–9 business days, including processing and transit time.
Do you offer free shipping?
Yes. We offer free standard shipping on eligible orders within the contiguous United States.
Will I receive tracking information?
Yes. Once your order ships, we will email you the tracking information.
Can I cancel my order?
Can I return an item?
Eligible items may be returned within 30 days of delivery.
Items must be unused, unassembled, undamaged, and returned in the original packaging with all parts and accessories.
What if my item arrives damaged or incorrect?
Please contact us within 24 hours of delivery with your order number and clear photos of the item, packaging, and shipping label.
Who pays for return shipping?
If the return is due to our error, we cover return shipping.
If the return is due to customer reasons, the customer is responsible for return shipping.
How do I contact customer service?
Email: support@Roomviax.com
Phone: +1 (323) 555-0148