Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@roomviax.com. Please note that returns will need to be sent to the following address: 17800 Atlantic Blvd, Apt #307, Sunny Isles Beach, FL 33160,United States.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@roomviax.com .

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@roomviax.com.

At Roomviax, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help. Please review our return, exchange, and refund policy below.

1. Return Eligibility

We offer free returns and exchanges within 30 days of delivery.

To be eligible for a return or exchange:

The item must be requested for return within 30 days of the delivery date
The item must be returned in its original condition
The item must not show signs of misuse, intentional damage, or abnormal wear
The item must be returned with all original parts, accessories, and packaging whenever possible

We reserve the right to refuse a return or exchange if the returned item does not meet the eligibility requirements above.

2. Free Returns and Exchanges

Roomviax offers free return shipping and free exchanges for eligible items within the 30-day return period.

Customers will not be charged a return shipping fee for approved returns or exchanges that meet our policy requirements.

3. How to Start a Return or Exchange

To request a return or exchange, please contact us at:

Email: service@roomviax.com

Please include:

Your order number
The name of the item(s) you would like to return or exchange
The reason for the return or exchange
Photos of the item, if the product is damaged, defective, or incorrect

After reviewing your request, we will provide return instructions if your request is approved.

4. Response Time for Return Requests

We respond to return and exchange requests within 48 hours during business days.

Customer Service Hours:
EST: Monday to Friday, 10:00 AM – 5:00 PM

Requests submitted on weekends or holidays will be reviewed on the next business day.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at service@roomviax.com.

To help us resolve the issue quickly, please provide:

Your order number
A description of the problem
Clear photos of the item and packaging

Once reviewed, we will work with you to provide an appropriate solution, which may include a replacement, exchange, or refund where applicable.

6. Exchanges

We offer exchanges within 30 days of delivery for eligible items.

If you would like to exchange an item, please contact us first so our support team can confirm eligibility and provide the next steps.

Exchanges are subject to product availability. If the requested replacement item is unavailable, we may offer an alternative solution, including a refund when appropriate.

7. Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

We currently process payments through PayPal, so approved refunds will be sent back through the original PayPal payment method used for the order.

Please note:

Refund processing times may vary depending on your payment provider
It may take several business days for the refunded amount to appear in your account after the refund is issued

8. Non-Returnable Situations

Returns, exchanges, or refunds may be refused in situations including but not limited to:

The return request is made after the 30-day return period
The item is returned in damaged condition due to misuse or mishandling after delivery
The product is returned incomplete, with missing parts not caused by us
The item is not the product originally purchased from Roomviax
The return does not comply with the instructions provided by our support team

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at service@roomviax.com.

Orders are typically processed within 1–2 business days, so we cannot guarantee that cancellation requests can be completed once order processing has begun.

If an order is successfully canceled before shipment, a full refund will be issued to the original payment method.

If the order has already shipped, the order will need to follow the normal return process after delivery.

10. Return Shipping Process

Approved returns must be sent according to the return instructions provided by our customer support team.

Please do not send items back without contacting us first, as unauthorized returns may delay processing or affect return eligibility.

11. Shipping Costs

Original shipping cost: Free shipping on all orders
Return shipping cost: Free for eligible approved returns and exchanges

Because Roomviax offers free shipping on all orders, there is no original shipping fee to deduct for standard approved returns.

12. Late or Missing Refunds

If you have not yet received your refund after approval:

Please first check your PayPal account
Contact your payment provider if necessary
Allow additional processing time for the refund to be posted

If you still need assistance, please contact us at service@roomviax.com.

13. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Roomviax
17800 Atlantic Blvd, Apt #307,
Sunny Isles Beach, FL 33160,
United States

Email: service@roomviax.com
Phone: 9294901265