Refund policy

Return and Refund Policy

We want you to feel confident when shopping with Roomviax. This Return and Refund Policy applies to eligible orders within the United States and Canada.

Return Window

Eligible items may be returned within 30 days of delivery.

To qualify for a return, the item must be unused, unassembled, and undamaged. It must also be returned in its original packaging with all parts, hardware, manuals, and accessories included.

Cancellation Window

You may request to cancel your order within 24 hours after placing it, provided that the order has not yet been processed, prepared for shipment, transferred to a logistics partner, or shipped.

Submitting a cancellation request does not guarantee that the order will be successfully canceled. We will confirm by email whether the cancellation has been completed.

How to Start a Return

Please contact us before sending any item back.

Email us at support@Roomviax.com and provide the following information:

Your order number
The item you wish to return
The reason for the return
Photos if the item is damaged, defective, or incorrect

Unless otherwise specified in your return authorization, returns from both the United States and Canada must be sent to the following address:

Roomviax Returns

217 Mueller Dr

Cuba, MO 65453

USA

Please do not return any item without prior approval. Unauthorized returns may be refused and may not qualify for a refund.

Non-Returnable Items

The following items are not eligible for return:

Items that have been used, assembled, installed, altered, or damaged
Items missing their original packaging, parts, or accessories
Clearance items
Final sale items
Custom or personalized items
Items returned without prior approval

Return Shipping for U.S. Orders

If the return is due to an error on our part, such as receiving a damaged, defective, incorrect item or an item with missing parts, we will cover the reasonable return shipping costs or provide return instructions.

If the return is due to a customer-related reason, such as changing your mind, ordering the wrong size or color, or the item not fitting the intended space, the customer is responsible for all return shipping costs.

Please use a trackable shipping service and keep your shipping receipt until the return process has been completed. Roomviax is not responsible for items that are lost or damaged during customer-arranged return shipping.

Return Shipping for Canadian Orders

Roomviax covers the return shipping costs for orders placed by customers in Canada. Customers are not required to pay any additional return shipping fees.

Original shipping charges, customs duties, import taxes, and customs clearance or brokerage fees are generally non-refundable, unless otherwise required by applicable law or when the return is due to an error by Roomviax.

Refusing a package does not automatically entitle you to a refund. Any shipping charges, return fees, customs duties, or carrier fees resulting from a refused package may be deducted from the refund amount where permitted by law.

Refunds

After we receive and inspect your approved return, we will notify you by email.

If the return is approved, the refund will be issued to your original payment method within 5 business days. Please note that your bank, card issuer, or payment processor may require additional time to complete and post the refund.

Refunds will be processed in the currency used for the original transaction. Roomviax is not responsible for any difference in the refunded amount resulting from exchange-rate fluctuations or fees charged by banks, card issuers, or payment processors.